Returns & Refunds Policy

At PneuVault, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help. Please read our returns and refunds policy below.

Your Right to Return

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to return the item(s) to us.

To be eligible for a return, items must be:

  • Unused and in their original condition
  • In original, undamaged packaging
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned unless faulty:

  • Items that have been used, installed, or modified
  • Custom or specially sourced parts ordered to your specification
  • Items marked as non-returnable at the time of purchase
  • Consumable items that have been opened

How to Request a Return

To initiate a return, please contact us within 14 days of receiving your order:

  • Email: sales@bps-uk.co.uk

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 1–2 working days with return instructions.

Return Shipping

Unless the item is faulty or incorrectly supplied, the cost of return shipping is the responsibility of the customer. We recommend using a tracked and insured service, as we cannot accept responsibility for items lost or damaged in transit.

Refunds

Once we have received and inspected the returned item(s), we will notify you of the outcome. If approved, your refund will be processed within 14 days to your original payment method.

Please note that original shipping costs are non-refundable unless the return is due to our error or a faulty product.

Faulty or Incorrectly Supplied Items

If you have received a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at sales@bps-uk.co.uk or call 01254 395000 with your order number and supporting photos. We will arrange a replacement or full refund at no additional cost to you.

Questions?

If you have any questions about our returns process, please get in touch with our team and we'll be happy to help.