Shipping Policy
At PneuVault, we aim to process and dispatch all orders as quickly as possible. Below you'll find everything you need to know about our shipping options, timescales, and processes.
Order Processing
Orders are processed Monday to Friday, 8:30am – 5:00pm (GMT/BST). Orders placed after 3:00pm or on weekends and bank holidays will be processed the next working day.
UK Delivery
We offer the following delivery options for UK mainland orders:
- Standard Delivery — 2-3 working days
- Express Delivery — 1–2 working days (order before 3:00pm)
- Next Working Day — available on selected items (order before 3:00pm)
Delivery charges are calculated at checkout based on order weight, size, and destination. Free delivery may be available on qualifying orders.
Scottish Highlands, Islands & Remote Areas
Deliveries to the Scottish Highlands, Northern Ireland, Isle of Man, Channel Islands, and other remote UK locations may be subject to extended delivery times and additional charges. These will be confirmed at checkout.
International Shipping
We are able to ship to selected international destinations. Shipping costs and delivery timescales will vary depending on the destination country. Please contact the team prior to placing an international order to confirm availability and costs.
Tracking Your Order
Tracking information for orders is available, the contact email provided at checkout will be used for dispatch notifications.
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery at sales@bps-uk.co.uk or call 01254 395000 with your order number and photos where applicable. We will resolve the issue as quickly as possible.
Questions?
If you have any questions about your delivery, please don't hesitate to get in touch with our team.